Return Policy

Return Period

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility Conditions

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Make a Return

To initiate a return, please contact us at: contact@klanya.com

The return shipping address will be provided by email once your request has been approved. If your return is accepted, we will send you a return shipping label along with all the necessary instructions for sending your parcel.

⚠️ Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. If an item is defective, damaged or does not match your order, contact us immediately so that we can assess the situation and find an appropriate solution.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Personal care and beauty products
• Hazardous materials, flammable liquids or gases

If you have any questions regarding a specific item, please do not hesitate to contact us.

Exchanges

To receive an exchange as quickly as possible, we recommend returning the item concerned and, once the return has been approved, placing a new order for the desired item.

Right of Withdrawal — European Union

For deliveries within the European Union, you have a 30-day right of withdrawal from the date you receive your order, without having to provide a reason.

The same conditions apply: the item must be unworn, unused, with tags attached and in its original packaging, accompanied by proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or declined.

If approved, the refund will automatically be credited to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or financial institution.

If 15 business days have passed since your return was approved and the refund has not appeared, please contact us at:

contact@klanya.com